YatraDham.Org is committed to protecting your information. This privacy notice provides details about the information we collect about you, how we use it and how we protect it. It also explains how to contact us if you have questions about how we use your information.
Policy last updated: 1 November, 2018.
Information about CITES
In this privacy notice, references to “CITES”, “YatraDham.Org”, "we" or "us" or “our” are to Chanakyaa IT Enabled Services (henceforth CITES).
This notice applies to anyone who interacts with us in relation to our products and services (“you”, “your”), via any channel (e.g. app, chat, website, email, phone, walk-ins to accommodations, booking an accommodation via a third-party travel agency, etc.). We may give you additional privacy notices if required for specific interactions.
If you book a stay through us at one of our partners’ Dharamshala, Sanatorium, Ashram, Niwas, Bhavan, guest houses, hotels and other lodgings (i.e. you stay at a property), that property manager / owner will use your personal data as shown in their privacy notice if there is any.
Ways in which we obtain personal information
We obtain personal information from you, third parties like property manager / owner and from travel agents and others who book accommodation for you.
Categories of personal information
We process your personal information for the purposes set out in this notice. Standard personal information is normally processed by us on the basis that it is necessary for the performance of a contract, our or a third parties’ legitimate interests or law. Further information about this and special category processing grounds is set out below.
We process your personal information for a number of legitimate interests, including providing you with services, administering our relationship with you, for marketing and service/product improvement purposes and in order to exercise our rights or handle claims.
We use your personal information to send you marketing by post, telephone, social media platforms, email, SMS, application notifications and silent notifications to track installation status of the application. We may also use your personal information to carry out online paid marketing activities in the nature of retargeting.
We also use technology to help us understand your personal preferences and interests so that we can send recommendations and marketing communications that are likely to be of more interest to you. Using technology in this way is sometimes known as profiling.
If you wish to unsubscribe from emails sent by us, you can always contact us at [email protected] to update your contact preferences. You may also object to profiling relating to direct marketing by contacting us at [email protected]
Analytics and Advertising Services Provided by Others
Third parties provide us with audience measurement and analytics services that analyse your online interactions (both with the YatraDham.Org and other websites), serve you with tailored marketing and report on the performance of that marketing. We also use Google Place API to make suggestions based on your location or search strings
We share your information within the CITES and with others who help us provide services to you (e.g. your accommodation provider).
Where we share your personal information, appropriate protections will be in place to protect your personal information. Sometimes, we may share information in an aggregated, pseudonymised and/or anonymised form which cannot reasonably be used to identify an individual.
CITES uses global information systems. As a result, CITES transfers your personal information to a country outside of your country, including to India and Singapore, for the purposes set out in this policy.
We must retain your personal information for longer (e.g. if you make a claim in relation to a booking).
If you have any questions, comments, complaints or suggestions in relation to this notice, or any other concerns about the way in which we process information about you, please contact our Privacy Team at [email protected]
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